Refund Policy

At Enso Balance, we take pride in the quality of our products. Please read our refund policy carefully before making a purchase.

No Returns Policy

Due to the nature of our products, we do not accept returns or exchanges. All sales are final.

Defective Product Policy

We do offer a replacement only in the case of a defective or damaged product. To be eligible, you must meet both of the following conditions:

You must report the defect within 2 days of receiving your order.
You must provide an unboxing video clearly showing the defective or damaged product at the time of opening the package.

Claims made without an unboxing video will not be accepted under any circumstances. We strongly recommend all customers record an unboxing video upon receiving their order.

How to Raise a Claim

Email us at support@ensobalance.in within 2 days of delivery with your order number, a clear description of the defect, and your unboxing video as proof. Our team will review your claim within 3 to 5 business days and get back to you with next steps.

Non-Eligible Claims

We do not accept claims for minor color or texture variations from product images, damage caused after delivery due to misuse or mishandling, and claims raised after 2 days of delivery.